Delivery & Refund Policy

Welcome to Advanced Retoucher. This Delivery and Refund Policy explains our workflow for project delivery, revision handling, and refund eligibility. It is designed to ensure transparency and customer satisfaction while protecting both parties in a fair and professional manner.

1. Delivery Policy

1.1 Turnaround Time

Our turnaround time varies depending on the number of images and complexity of edits:

• Small Orders (1–20 images): 12–24 hours

• Medium Orders (20–100 images): 24–48 hours

• Large Orders (100+ images): 48–72+ hours

Estimated delivery time will be confirmed upon receiving the deposit and full instructions.

⚠️ Note: Delays due to unclear instructions, incomplete submissions, or late feedback from the client are not our responsibility.

1.2 File Delivery Method

All final files are delivered via secure, cloud-based platforms such as:

• Google Drive

• Dropbox

• WeTransfer

You’ll receive an email with a secure download link once your files are ready. File formats include JPEG, PNG, PSD, or TIFF—depending on your requirements.

1.3 Revision Timeline

We provide unlimited revisions within the scope of the original instructions. Revision delivery timelines:

• Minor edits: within 6–12 hours

• Complex revisions: within 12–24 hours

Requests for new features or different styles not included in the original brief may require additional time and payment.

2. Refund Policy

We understand that plans can change. That’s why we offer a fair and flexible refund policy for all editing projects at Advanced Retoucher.

2.1 Full Refund Eligibility

You are eligible for a 100% refund of your deposit if:

• You cancel the project within 2 hours of making the deposit.

• No editing work has started or sample files have been delivered.

• We fail to begin your project within the agreed timeframe without prior notice.

2.2 50% Refund Eligibility

You are eligible for a 50% refund of your deposit if:

• You cancel the project after 6 hours of making your deposit, but before receiving any completed work or sample images.

• The delay or dissatisfaction is not due to a change in your original instructions.

2.3 Non-Refundable Conditions

Refunds will not be granted under the following circumstances:

• You cancel the order after receiving sample or completed work.

• The dissatisfaction arises from changes in project scope or new editing requests beyond the initial instructions.

• Delays are caused by incomplete information, unclear instructions, or client-side delays.

• You fail to communicate with our team after work has started.

2.4 Custom Orders and Large Projects

Custom or bulk projects that require significant time and resources may have separate refund conditions outlined in the initial agreement. These will be discussed and agreed upon before the project starts.

3. Payment Terms

• A 40% deposit is required to begin the editing process.

• The remaining 60% balance is due upon final approval, before high-resolution files are released.

• We accept payments through:

  • Bank Transfer

  • Wise

  • Payoneer

4. How to Request a Refund

To request a refund, please contact our support team:

• 📧 Email: [email protected]

• 📞 Phone: +880 1632 263 247

Please provide:

• Your full name or company name

• Invoice or order number

• Reason for your refund request

• Any relevant screenshots or communication

We typically respond within 24 hours with a resolution.

5. Policy Updates

We reserve the right to update this Delivery & Refund Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our services implies agreement with the current version of our policies.

Last updated: August 22, 2025