Delivery Policy

At Advanced Retoucher, we prioritize the efficient delivery of high-quality photo editing services. We understand that timely delivery is essential to our clients, which is why we strive to maintain the quickest turnaround possible, depending on the complexity of each project. Below, we’ve outlined our Delivery Policy to ensure transparency and ease for our customers. Although our goal is to meet or exceed expectations in terms of speed and quality, we are flexible and open to adjusting our services as needed. This policy is designed to clarify any potential uncertainties you may encounter during your project submission process. We aim to meet your needs while maintaining the highest standards of service.

Free Trial and Turnaround Time

For first-time clients, Advanced Retoucher offers up to five free trials. Please note that this free trial does not apply to Graphic Design Services or Vector works. For free trials, the turnaround time will depend on the complexity of the images we receive. However, we strive to complete the free trials as quickly as possible, typically within 24 hours. Once you approve the free trial results, we can proceed with bulk production based on your specifications.

After receiving your free trial approval, we will evaluate your project, provide you with the pricing details, and agree upon a specific delivery time. At Advanced Retoucher, we make every effort to deliver your edited images on time or even earlier than the estimated delivery date. However, we understand that unforeseen circumstances can arise. If any delays occur, we will promptly inform you and provide an updated delivery schedule. We will always keep you in the loop and work with you to ensure that your needs are met, regardless of any temporary setbacks.

Project Delivery and Customization

The standard turnaround time for project delivery is based on the specific requirements and complexity of the images you submit. Our goal is always to deliver on time, but we are also flexible with your needs. You have the option to request weekly or monthly delivery schedules based on your project volume or specific preferences.

In cases of urgent tasks or requests with tight deadlines, please inform us as soon as possible. We will do our best to accommodate urgent work by assembling a dedicated team to prioritize your project. Please note that the availability of our photo editors for urgent tasks may be subject to their schedules and ongoing projects. Nonetheless, we will prioritize our long-term and valued clients to ensure their requirements are met.

For any images you submit, Advanced Retoucher guarantees that they will be accessible for up to 60 days from the date of upload. Only you, the client, will have access to your files. This ensures the confidentiality and security of your images, and we take all necessary measures to keep your data safe during the retention period.

Project Submission and Communication

We encourage you to provide as much detail as possible when submitting your project. Clear instructions and requirements ensure that we can deliver results that match your expectations. Advanced Retoucher provides seamless communication throughout the project. Once your submission is received, we will review your requirements and confirm the price, turnaround time, and any special instructions. We will keep in touch with you throughout the process, and you can ask for updates or revisions if necessary.

If any unexpected changes occur during the project, we will inform you and request your approval before proceeding. We aim to offer complete transparency and cooperation with you every step of the way.

Quality Assurance and Revisions

At Advanced Retoucher, we take pride in the quality of our work. Our team is committed to delivering the highest standards of photo editing. If, after receiving your edited images, you find that the results do not meet your expectations, please let us know immediately. We will gladly make necessary revisions to ensure your satisfaction.

In case of any discrepancies or dissatisfaction with the quality, we offer free revisions to address your concerns. If you feel that the results are still unsatisfactory after several revisions, we will work closely with you to ensure the issue is resolved. If, despite our best efforts, the quality of our work consistently falls below expectations, we offer a money-back guarantee as outlined in our Refund Policy below.

Accessing Delivered Files

Once your project is complete, you will receive your final images via our secure online platform. The files will remain available for 60 days after the upload date. You will be the sole individual with access to these files during this period, ensuring that your work remains confidential and protected.

You may download the images as needed, and if you require extended access beyond the 60-day period, please contact us, and we can discuss options for retaining your files.

Refund Policy

Advanced Retoucher is dedicated to providing the best photo editing services with a strong emphasis on client satisfaction. We understand that sometimes situations arise where a refund may be necessary, and we want to ensure you have a clear understanding of our policy in such instances. While we strive to meet your expectations and deliver excellent results, we’ve established a refund policy to handle any discrepancies or challenges that may arise after project completion.

Money-Back Guarantee

We stand behind the quality of our work, and our money-back guarantee is designed to give you peace of mind. If, after receiving your edited images, you find that the quality falls below 70% of your expectations, we will refund your payment within seven working days. Your satisfaction is our responsibility, and we will do everything possible to resolve any concerns you have with the results.

Satisfaction-Driven Revisions

If you are not satisfied with the quality of the work provided, we will continue working with you until the revisions meet your expectations. If multiple revisions do not resolve the issue and the quality remains below acceptable standards (less than 30% of what was agreed upon), we will proceed with a refund of your payment. We want you to be happy with the final outcome, and we are committed to making the necessary adjustments.

Advance Payment and Project Adjustments

In cases where you pay in advance for a project and later decide not to proceed, Advanced Retoucher will allow you to adjust the payment towards a future project. We understand that unexpected situations can occur, and we aim to be as flexible as possible when accommodating changes.

If you are no longer interested in using our services for any reason, we will process your refund in full. This policy applies if you have already paid for services and decide not to move forward with your project for any reason beyond our control.

Failure to Meet Agreed Terms

If we fail to meet the terms agreed upon at the start of your project, we will acknowledge the mistake and work with you to resolve the issue. If, after attempting to address the situation, you decide that you no longer wish to use our services, you will have the option to request a refund for the paid amount. We want to ensure that we adhere to the agreed-upon terms, and we will always strive to meet your expectations.

Please note, however, that this refund option is available only in exceptional cases. We are committed to delivering quality work and ensuring that any issues are resolved promptly.

Conditions for Refund Requests

To request a refund, please contact us through our official support channels. We will review your request thoroughly and respond with the appropriate next steps. We understand that your satisfaction is important, and we are here to resolve any concerns or issues that may arise.

Refunds are not typically offered for reasons other than poor-quality work or failure to meet agreed-upon terms. We strive to address any problems through revisions and additional support before considering a refund.

Final Thoughts

At Advanced Retoucher, we are committed to delivering high-quality photo editing services with a focus on customer satisfaction. Our delivery and refund policies are designed to ensure transparency, reliability, and the best possible experience for our clients. We take pride in the work we do and are always available to assist you with any questions, concerns, or revisions you may need.

Should you have any inquiries regarding our policies, delivery times, or refund procedures, feel free to reach out to our support team at any time. We are here to help and look forward to providing you with exceptional photo editing services.